20% remote

•Review and support Verification Audit Control activities against the Configuration Management Database (CMDB) and supervise Configuration Control activities in accordance with Agency directives and local procedures

•Assist in managing all configuration management activities within the CSU

•Propose and agree configuration items (CIs) and establish naming conventions for unique identification

•Establish and maintain operational processes for secure configuration, classification, verification, and auditing of configuration records

•Develop, configure, and maintain tools and automation solutions for identifying, tracking, logging, and maintaining accurate configuration information

•Produce reports on the status and effectiveness of configuration management activities

•Identify configuration management issues and recommend corrective actions to improve compliance and operational efficiency

•Update and maintain the CMDB with accurate, complete, and current information

•Conduct manual discovery scans using approved scripts across air-gapped networks and transfer collected data into the relevant CMDB

•Coordinate with CSU logistics personnel to obtain physical asset information for CMDB integration

•Assess the impact of Authorized Service Interruptions (ASIs), ensuring business impacts are understood and mitigated

•Provide status reports on implemented IT service changes to senior management

•Propose maintenance and implementation windows for customer approval prior to ASI commencement

•Coordinate with Joint Warfare Centre (JWC) and Enterprise Service Operation Centre (ESOC) to secure approvals for ASI activities

•Implement routine changes within live IT service environments

•Generate schedules and time estimates for planned IT service changes

•Participate in risk, cost, and benefit analysis of proposed service changes

•Document procedures and implemented changes within the ITSM system

•Monitor the effectiveness of service improvements and corrective actions

•Support the capture, analysis, diagnosis, and reporting of customer complaints and compliments

•Contribute to Continual Service Improvement (CSI) initiatives by enhancing local processes and increasing efficiencies within the ASI process

•Liaise closely with internal Section Heads and provide assistance as required

•Plan, schedule own work and monitor work of others – where applicable - within limited time horizons

•Perform other duties as may be required

Requirements Description:

Strong understanding of Configuration Management principles, processes, and governance within enterprise ICT environments

Experience supporting Verification Audit Control and Configuration

Control activities in accordance with organizational directives and procedures

Knowledge of Configuration Management Databases (CMDB) and configuration item (CI) lifecycle management

Ability to develop and maintain configuration management tools, including automation for asset tracking, logging, and reporting

Experience conducting audits, discovery scans, and validation activities across complex and air-gapped network environments

Knowledge of secure configuration, classification, and management of configuration items and associated records

Ability to analyse configuration and service management issues, identify risks, and recommend corrective actions

Experience implementing routine changes within live IT service environments while minimizing operational impact

Understanding of IT Service Management (ITSM), Continual Service Improvement (CSI), and change management methodologies

Experience generating schedules, time estimates, and impact assessments for IT service changes

Strong stakeholder coordination and communication skills, including engagement with senior management, logistics personnel, customers, and operational centres

Analytical and reporting skills to monitor service improvements, corrective actions, and customer feedback processes