Location: Wilanow, Warsaw (Hybrid 3 days in the office)

Contract Type: B2B

Language Requirements: Fluent Polish and English

About the Role

We are looking for a hands-on IT Infrastructure specialist to take ownership of IT infrastructure and service delivery across Poland and Hungary.

This is not a corporate management role. We are looking for someone who enjoys working close to technology, understands modern infrastructure, and wants to have a real impact on the quality of IT services delivered to the business.

You will support approximately 200 users across Poland and Hungary in an environment consisting of Microsoft Azure and two modern data centres. You will coordinate external IT service providers, maintain operational excellence, and continuously improve the quality of IT services.

If you enjoy combining infrastructure, cloud technologies, ITIL processes, and vendor management, this could be an excellent opportunity.

Your Responsibilities

• Own day-to-day IT infrastructure and operational services across Poland and Hungary.

• Coordinate external IT service providers and ensure high-quality service delivery.

• Manage outsourced IT contracts, monitor SLA performance, and coordinate service reviews.

• Oversee Azure-based services, on-premises infrastructure, networking, and end-user computing environments.

• Coordinate incidents, service requests, maintenance activities, and operational changes.

• Drive continuous improvement of IT Service Management processes based on ITIL best practices.

• Define, improve, and monitor operational processes and service quality.

• Support IT security, operational compliance, and risk management activities.

• Coordinate hardware and software procurement together with internal stakeholders.

• Work closely with business users, ensuring IT services meet operational needs.

What We're Looking For

• Experience in IT infrastructure, IT operations, or service delivery.

• Good understanding of Microsoft Azure and modern cloud environments.

• Practical knowledge of IT infrastructure, networking, end-user computing, and workplace technologies.

• Experience managing outsourced IT services and vendor relationships.

• Strong practical knowledge of ITIL Service Operation processes.

• Experience defining operational processes and measuring service quality.

• Understanding of IT security principles and operational risk management.

• Strong problem-solving skills and a proactive approach.

• Ability to work independently and take ownership.

• Fluent Polish and English.

Nice to Have

• ITIL certification.

• Azure certification.

• Experience working in international environments.

• Experience supporting small or mid-sized organisations.

What We Offer

• Opportunity to own and improve IT operations across two countries.

• Modern Azure-based infrastructure that has undergone significant transformation.

• High level of autonomy and visible impact on the organisation.

• Small, collaborative team with short decision-making paths.

• Stable employment and long-term career development.

• Modern office in Warsaw with a friendly and supportive working environment.

Why Join Us?

This role is ideal for someone who enjoys solving operational challenges, working close to technology, and making a tangible difference every day. Rather than managing large teams, you will own an environment where your expertise, initiative, and decisions have a direct impact on the business.