Would you like to join the leading international intergovernmental organization?

Are you passionate about minimizing IT risk and ensuring operational resilience? We are looking for a CMDB & Change Management Support Analyst to act as the gatekeeper for the NATO IT infrastructure. You will collaborate with cross-functional teams to assess, authorize, and oversee changes, ensuring every technical adjustment serves the broader mission while minimizing disruption.

Responsibilities:

Change Management

• Participate on Collaborate with cross-functional teams to assess, authorize, and oversee changes to our IT environment.

• Technically evaluate change requests, ensuring they align with business objectives and minimize risks.

• Maintain a robust change management process, including documentation, communication, and post-implementation reviews.

• Facilitate change advisory board (CAB) meetings and ensure timely approvals.

• Monitor the impact of changes and address any issues promptly.

Problem Management

• Investigate recurring incidents and identify underlying root causes, preparing the PIR (Post Incident Reviews) and RCA (Root Cause Analyze) documents.

• Conduct thorough root cause analyses to prevent similar incidents from reoccurring.

• Collaborate with technical teams to implement permanent fixes.

• Maintain a problem knowledge base for reference and continuous improvement.

• Proactively identify potential problems and work towards preventive measures.

Configuration Management (Secondary Scope):

• Plan the configuration management process.

• Identify the configuration management data as well as CIs and associated stakeholders.

• Control the CIs or the receipts, as well as deviations from those receipts.

• Make sure the configuration items in the CMDB are up to the standards and is updated regularly.

• Keep track of the changes made in the configuration and report to management about compliancy failures.

Essential Qualifications & Experience:

• Bachelor's degree in Finance, business administration, or related field (or equivalent experience).

• Minimum of 3 years of hands-on experience in Service management tools like ITSM, JIRA, BMRC Rhapsody or similar Incident management systems for IT products/services.

• Minimum of 3 years of hands-on experience in Configuration and Service management tools like ServiceNow, BMC Helix, SolarWinds Service Desk, Jira, ManageEngine ServiceDesk or similar Incident management systems for IT products/services.

• Minimum 2 years working with resource management systems like ServiceNow or similar ones.

• Knowledge of NATO responsibilities and organization, including ACO and ACT. This can be compensated with equal or more amount of time spent in a governmental position or a military position.

• Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to work effectively in a dynamic, fast-paced environment.

• Familiarity with different admin activities in NATO or any other government/military organization. Analytical thinking and active listening. Knowledge of NATO financial and resource management applications, like (EBA, SNOW, etc.)

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.