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We are seeking a skilled Virtual Desktop Infrastructure (VDI) engineer to assume ownership of our VDI environment, which spans Dell endpoint devices and relies heavily on Omnissa (formerly VMware Horizon). Your core responsibilities will revolve around installing, configuring, administering, and monitoring this critical component of our IT landscape. Beyond traditional administrative tasks, you will be expected to optimize, troubleshoot, and continually refine our VDI setup, ensuring maximum uptime, efficiency, and compliance with security mandates.

Responsibilities:

• Installation, configuration, administration and monitoring of VDI infrastructure based on Dell end user devices and Omnissa (former VMware) Horizon technologies

• Perform daily administration, troubleshooting and monitoring of VDI infrastructure instances including underlying virtual, application delivery and profile infrastructure;

• Conduct installation, upgrade and configuration of existing and new VDI instances including associated virtual and application.

• Monitor the performance on DEX tools, troubleshoot and continuously optimize the existing VDI setup including so called master or "golden" images.Ensure healthy and functional end user computing environment

• Review, troubleshoot and ensure compliance with security policies and functional requirements of the VDI setup and associated enabling technologies (Active Directory).

• Work on and resolve incidents and service requests using the Purchaser's trouble ticket system.

• Enhance the business continuity by improving the fault tolerance and disaster recovery

• Propose design, implement, test and maintain fault tolerance and disaster recovery of the complete VDI stack including virtual infrastructure, VDI, application and user profile layers.Improve the maturity of the IT Operations

• Develop, implement, improve and follow standard operating procedures and instructions on IT operation activities related to the VDI setup.

• Develop, disseminate and improve instructions for Level 1 and Level 2 technicians.

• Perform on the job trainings as needed to team members, Level 1 and Level 2 technicians.

Essential Qualifications & Experience:

• Group Policy Management (GPOs): Assisting in the creation, modification, and maintenance of Group Policies to enforce settings across user devices.

• Incident Management: Respond to reported service incidents identifying causes and initiate resolution, collaborate with incident management team.

• ITIL Concepts: Desirable certification in ITIL Foundation

• VMware AppVolume: Management and deployment of AppVolumes, troubleshooting, and updates.

• VMware Horizon: Setup, configuration, and management of Horizon VDI environments.

• VMware vSphere: Managing virtual machines, ESXi hosts, and vCenter operations.

• VMware DEM/UEM: User environment management, personalization, and policy enforcement.

• FSLogix: Profile management, troubleshooting logon issues, and optimization.

• Master Image (VDI-MDT): Creating, maintaining, and optimizing VDI master images using MDT

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.