Would you like to join the leading international intergovernmental organization?

The Principal Technician (Digital Infrastructure) is responsible for the design, integration, deployment, and maintenance of complex network and infrastructure systems to ensure operational excellence and security. The role entails working with system components, developing integration plans, configuring infrastructure services, and supporting cryptographic security standards in line with organizational and industry best practices.

Responsibilities:

Systems design

• Follows standard approaches and established design patterns to create new designs for simple systems or system components.

• Identifies and resolves minor design issues.

• Identifies alternative design options and seeks guidance when deviating from established design patterns.

Systems integration and build

• Provides technical expertise to enable the configuration of system components and equipment for systems testing.

• Collaborates with technical teams to develop and agree system integration plans and report on progress.

• Defines complex/new integration builds.

• Ensures that integration test environments are correctly configured.

• Designs, performs and reports results of tests of the integration build.

• Identifies and documents system integration components for recording in the configuration management system.

• Recommends and implements improvements to processes and tools.

IT infrastructure

• Provisions/installs, configures and maintains infrastructure services and components.

• Monitors, measures and reports on infrastructure load, performance and security events.

• Identifies operational issues and contributes to their resolution.

• Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts.

• Carries out agreed system software maintenance tasks.

• Automates routine system administration tasks to specifications using standard tools and basic scripting.

Additional duties for this post:

• Establishes, monitors and conducts On-The-Job Training (OJT) to ensure all personnel are proficient in their duties.

• Ensures compliance with cryptographic security standards.

• Supervises the maintenance and installation of on-line Crypto equipment.

• Provides collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements.

• Performs other duties as required

Required qualifications and experience:

• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.

• At least 3 years' experience in the implementing, and managing the underlying technology, software and hardware WAN/LAN components that ensure the smooth functioning of switches, routers, firewalls, network systems, monitoring systems, crypto and security systems.

• Practical experience troubleshooting infrastructure related issues, perform regular maintenance.

• Adequate communication and interpersonal skills.

• Good analytical skills and solution-oriented attitude.

Education, Experience and Training (desirable):

• Practical experience in network configuration, analysis, integration, testing, implementation and support.

• Knowledge of operating network authentication and authorization systems and technologies (e.g.802.1x, ISE, RADIUS, TACACS+).

• Practical experience in the deployment, use and configuration of Cisco Prime.

• Knowledge and experience of configuration, operation and management of Voice over IP (VoIP) infrastructure (e.g. CUCM).

• Prior experience in the management of technical teams/personnel.

• Minimum 3 years' experience of multivendor (e.g. Cisco, Dell) Routing (WAN) and Switching (LAN), as well as Enterprise environments.

• A minimum of 3 years' experience with the configuration and operation of Network Monitoring and Event Management systems (e.g. Spectrum, Splunk).

• Knowledge and experience of implementing and operating WAN and LAN technologies within an Enterprise and Services Provider network.

• General understanding of related telecommunications systems and techniques of TDM, MPLS, Software Defined Networking and Access, Video, Voice and VoIP technology.

• Experience of maintaining and configuring cryptographic equipment such as TCE 621 family.

• Knowledge of IPv6 network technologies and concepts.

• Knowledge of Datacentre technologies and Virtualized Switching.

• Knowledge and experience in applying ITIL, ITU-T principles and methodologies applied to effective Service Management and Control.

• Prior experience of working in an international environment comprising both military and civilian elements.

• Knowledge of NATO responsibilities and organization, including ACO and ACT.

Training/Certifications:

• ITIL Foundation certificate holder.

• Minimum qualification of an associate level Networking

• Professional certification (e.g. CCNA).

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.