Would you like to join the leading international intergovernmental organization?

The NATO Communications and Information Agency (NCI Agency) is seeking a skilled and proactive Engineer specializing in Digital Collaboration (Voice & VTC) to join a dynamic team responsible for the strategic lifecycle of NATO's critical voice and video teleconferencing infrastructure.

This position is ideal for a hands-on engineer who thrives in a complex, international environment and is passionate about deploying, optimizing, and securing enterprise-grade collaboration platforms. You will have the opportunity to work with leading technologies from vendors such as Cisco, Poly, and Pexip, while supporting both static and deployable infrastructures critical to NATO's operational readiness.

Responsibilities:

• Perform service continuity improvement tasks on the NATO voice & VTC infrastructures;

• Support innovation efforts related to voice and video conferencing technology;

• Work with the project management team and provides technical support to projects to enhance and improve the existing infrastructure and services;

• Plan, test and carry out routine configuration and maintenance operations within the voice and VTC domains;

• Be prepared to support maintenance activities and infrastructure deployments during out of business hours;

• Coordinate and raise CRQs (change requests) and ASIs (authorised service interruptions) when needed;

• Responsible for the creation and maintenance of technical documentation (configuration baselines, engineering reports, network diagrams, etc.) and provide training for other team members on new technologies and features;

• Mentor and/or coach team members on new voice and VTC technologies or features;

• Investigate and propose long-term solutions to encountered equipment and configuration problems;

• Provide third level support to the operations team for both static and deployable voice and video conference infrastructures when needed;

Required qualifications and experience:

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.

• At least 2 years' experience designing, implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization.

• Experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms).

• Proven experience in the configuration and operation of Voice and VTC core systems and end devices.

• Proven experience in deployment and configuration of security features in the voice and VTC domains (TLS, PKI, IPSec, etc.).

• Excellent troubleshooting skills with a methodical approach to resolving QoS and technical issues in complex IP networks.

• Excellent knowledge of SIP, H.323 and PSTN signalling protocols.

• Good working knowledge of virtualization and cloud technologies.

• Experience providing end users support.

• Training/Certifications: Certified ITIL Foundation

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.