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The Technical Control Officer provides specialist technical advice, manages service operations, and ensures the availability, performance, and security of ICT systems and services. This role acts as a key liaison for customer support, leads problem and incident management, and contributes to service design, project implementation, and disaster recovery planning within a structured ITIL framework.

Responsibilities:

• Technical Leadership & Advisory: Provide specialist advice on CIS infrastructure, cyber security, and service design. Act as the technical lead for local and centrally managed projects.

• Service & Operations Management: Manage service levels, resources, and assets. Implement and monitor ITIL processes for Incident, Problem, and Change Management.

• Availability & Continuity: Ensure systems meet performance targets. Develop, test, and maintain Disaster Response Plans (DRPs).

• Customer Support & Knowledge Management: Serve as a primary contact for service requests and support. Maintain knowledge management systems and create technical documentation.

• Governance & Collaboration: Support budget development and execution. Maintain close liaison with technical teams across the organization and deputize for higher-grade staff as required.

Essential Qualifications & Experience:

• A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 2 years post-related experience.

• At least 2 years practical experience of implementation and maintenance of ICT end systems within a large organization.

• Extensive experience configuring hardware and software.

• A strong understanding of ICT systems and the ability to work independently to solve problems.

• Practical experience troubleshooting technical issues and providing technical support to end-users.

• Management experience in a medium CIS service organization while involve in the planning of service levels, customer relations and KPIs;

• Managing the cyber security policies of assigned systems including implementation of system hardening and patch management;

• General knowledge of networking technologies, system administration, cyber security, IT architecture and system engineering, WLAN technologies and CIS mobility devices and Cloud Computing;

• Experience with incident handling, problem resolution, continuous process improvement;

• Experience conducting risk assessments;

• Experience in mid-level staff function in a national or international defence organization;

• Training/Certifications: Sound knowledge of ITIL processes and concepts; Technical Certifications (ITIL, CCNP, MCSE, CISSP); PRINCE2® Foundation

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.