Would you like to join the leading international intergovernmental organization?

NATO's operational readiness is powered by a resilient, agile, and secure digital core. As the Chief Technician for Provisioning and Hosting, you will be the technical cornerstone of our Infrastructure as a Service (IaaS) capabilities. You are not just maintaining systems; you are engineering the foundation upon which NATO's command, control, and intelligence applications run - spanning on-premises data centers, private clouds, and public cloud environments.

Responsibilities:

Daily Operations and Maintenance:

• Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds.

• Perform system administration tasks for other IaaS-related assigned systems.

Troubleshooting and Issue Resolution: Identify and troubleshoot issues promptly, assisting in their timely resolution.

Change Management and Documentation:

• Follow change management processes diligently.

• Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones.

Strategic Support and Coordination:

• Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle.

• Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities.

SLA Compliance and Process Development:

• Monitor compliance with Service Level Agreements (SLAs).

• Contribute to the development of processes, procedures (SOPs), and Standard Operating Instructions (SOIs) for IaaS services.

Reporting and Communication: Prepare reports, briefings, position papers, and presentations for senior management during project development and implementation phases.

Essential Qualifications & Experience:

• Educational Background: Higher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary educational qualification with 6 years post-related experience;

• Technical Expertise:

  - Virtualization Skills (IaaS): Demonstrated practical knowledge and hands-on experience of IaaS, including both physical and virtual servers, VMware hypervisor, and storage devices. Proficiency in managing software-defined storage systems, particularly vSAN. VMware Cloud Foundation as a bonus.

  - Guest Operating System Competence: Comfortable working with both Linux and Windows operating systems, including hardening and patching.

  - Containerization: Knowledge of at least one containerization solution, such as OpenShift, Docker, Kubernetes, or Tanzu.

  - Cloud Operations and Management: Practical experience in private and public cloud environments, covering IaaS, PaaS, SaaS, and cloud monitoring and optimization.

  - Infrastructure as a Code: Knowledge and Hands on experience on Ansible and Terraform coding and automation will be a bonus.

• Collaboration and Communication:

  - Exceptional ability to function effectively within a team, provide IT support, and resolve technical issues.

  - Willingness to stay updated on advancements in IaaS technologies.

• Documentation and Process Development:

  - Proficiency in documenting current designs and configurations.

  - Ability to create and maintain Standard Operating Procedures (SOPs) and training materials.

• Communication Skills: Outstanding verbal and written communication skills.

• Availability and Incident Response: Willingness to respond to IaaS incidents even outside regular working hours.

• Desirable Qualifications:

  - Industry certifications related to virtualization, Linux operating systems, cloud, and containerization technologies.

  - Previous work experience in a service provisioning organization.
  - Familiarity with the responsibilities and structure of the North Atlantic Treaty Organization (NATO).

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.