We are looking for a Recruitment Operations Manager to act as a key point of contact for both internal employees and external clients, coordinating HR and recruitment processes to ensure smooth and efficient service delivery. This role combines recruitment coordination and HR operations. The ideal candidate will have solid knowledge of IT recruitment, strong client-facing skills, and the ability to manage both processes and people effectively.

Responsibilities:

• Serve as the main point of contact for existing clients, ensuring alignment on recruitment needs and smooth service delivery.
• Manage and coordinate the end-to-end recruitment lifecycle: requirements gathering, pipeline management, candidate submission, interview scheduling, and offer facilitation.
• Lead and facilitate weekly team meetings to prioritize tasks, allocate workload, and ensure performance goals are met.
• Monitor and analyze recruitment KPIs, preparing reports and recommending improvements.
• Oversee HR operations including onboarding, offboarding, contract management, and employee engagement activities.
• Conduct one-to-one meetings with employees and recruiters to identify challenges, provide support, and maintain team motivation.
• Collaborate with leadership on recruitment strategies, ensuring both operational efficiency and long-term scalability.
• Ensure compliance with internal processes and applicable local labor regulations.

Requirements:

• Proven experience in IT recruitment coordination, with in-depth knowledge of IT roles and technical skill sets.
• Previous experience in HR operations, including onboarding, offboarding, and contract administration.
• Strong experience working directly with existing clients, ensuring satisfaction and long-term collaboration.
• Excellent organisational and management skills with the ability to multitask, prioritize, and delegate.
• Analytical mindset with attention to detail and ability to monitor performance metrics (KPIs).
• Proactive approach with the ability to anticipate challenges and propose solutions.
• Strong strategic thinking skills combined with hands-on execution.
• Excellent communication and interpersonal skills, able to build trust with clients and employees.
• Fluency in English (written and spoken).
• Proficiency with spreadsheets and presentation tools (Excel/Google Sheets, PowerPoint/Google Slides)

Nice-to-have:

• Previous experience in IT recruitment agencies.
• Knowledge of Polish labor legislation and compliance requirements and legislation of other European countries.
• Additional language skills (Polish, Russian).
• Experience managing remote or distributed teams.

What we offer:

• Remote work
• Flexible working hours
• Private medical care and sports card
• Direct impact on recruitment strategy and HR operations, with visibility of your contribution to team and client success.
• Ownership and autonomy in managing client relationships, recruitment processes, and team coordination.
• Collaborative and supportive environment – work with motivated, kind, and talented colleagues.
• Transparent processes and clear KPIs so you know what is expected and how success is measured.
• Room for professional growth in both operational management and strategic HR.