If you are the person who notices the CMDB record nobody updated, this role is built around that instinct.

You will own configuration and change management for a NATO CIS support unit in Bydgoszcz — the baselines, the CI relationships, the change lifecycle and the licence records that keep an exercise from failing for a paperwork reason.

What you will be doing

• Updating and maintaining CMDB records so data quality, consistency and traceability hold across systems
• Handling change and incident tickets in ITSM, JIRA or the equivalent, and following them through to closure
• Applying the core principles day to day: baselines, CI relationships, change lifecycle, approvals

• Maintaining licence records — tracking usage and catching the missing, expired or unused ones
• Producing documentation, tickets and reports that someone else can follow, including for audit
• Coordinating between technical staff, stakeholders and management to keep activities moving

What you will need

• Hands-on experience in configuration management, change management, asset management or a similar IT coordination role
• Practical work in CMDB and ticketing tools, with a real feel for data quality rather than box-ticking
• Working knowledge of licensing models in practice — VMware, Microsoft, Linux — per user, per device, subscription

• Familiarity with CIS environments and a basic understanding of networks, servers and end-user systems
• Familiarity with ITIL practices
• English to C1 or strong B2 (STANAG 6001 Level 3)

Worth knowing before you apply

• Fully on-site in Bydgoszcz, with no travel outside Poland
• This is accuracy work. Follow-up and documentation are the job, not the overhead around it.

Practical detail

• Contract engagement, base period 1 October to 31 December 2026, with options for 2027 and 2028
• An active security clearance is required for this role

Your CV may not be up to date — that is not a problem, send me whatever you have and I will come back to you either way.