Would you like to join the leading international intergovernmental organization?

As a Senior IT Change Manager, you will serve as a key driver of strategic transformation within NATO's complex ICT ecosystem. This role goes beyond traditional change coordination—you will shape the policies, standards, and guidelines that govern how change is planned, executed, and governed across the enterprise. Working at the intersection of strategy, technology, and operations, you will ensure that all changes—whether driven by emerging technologies, evolving mission requirements, or continuous service improvement—are implemented with minimal risk and maximum operational benefit.

Responsibilities:

Strategic planning

• Contributes to the development of policies, standards and guidelines for strategy development and planning.

• Develops and communicates plans to drive forward the strategy and related change planning.

• Provides support and guidance to help stakeholders adhere to the approach.

• Ensures that all stakeholders are aware of the strategic management approach and timetables.

• Collates information and creates reports and insights to support strategy management processes.

Emerging technology monitoring

• Supports monitoring of the external environment and assessment of emerging technologies.

• Contributes to the creation of reports, technology roadmapping and the sharing of knowledge and insights.

Requirements definition and management

• Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity.

• Contributes to selecting the requirements approach.

• Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements.

• Establishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source.

Configuration management

• Proposes and agrees the configuration items (CIs) to be uniquely identified with naming conventions.

• Puts in place operational processes for secure configuration, classification and management of CIs, and for verifying and auditing configuration records.

• Develops, configures and maintains tools (including automation) to identify, track, log and maintain accurate, complete and current information.

• Reports on the status of configuration management.

• Identifies problems and issues and recommend corrective actions.

Change control

• Leads the assessment, analysis, development, documentation and implementation of changes.

• Develops implementation plans for complex requests for change.

• Reviews proposed implementations and evaluates the risks to the integrity of the product and service environment.

• Ensures appropriate change approval is applied to changes.

• Reviews the effectiveness of change implementation.

• Identifies, evaluates and manages the adoption of appropriate tools, techniques and processes for change control.

IT Service Change Management

• Analyzes and presents the pros and cons of potential risks to IT service changes.

• Designs approaches and templates for the implementation and review of IT service changes.

• Directs and monitors the implementation of IT service changes and procedures.

• Determines methods and processes for IT service changes.

• Compares change impact assessing approaches with other industry professionals or organizations.

• Evaluates the effectiveness of change management through professional group discussions.

System Development Life Cycle

• Clarifies the similarities and differences among life cycles; easily labels and describe each phase.

• Explains the basic concepts of a structured approach to application development.

• Describes associated standards, procedures and guidelines for the system development life cycle.

• Highlights the major phases, activities, checkpoints and deliverables in the system life cycle.

Essential Qualifications & Experience:

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post.

• 3 years of practical experience in managing change request from initiation to closure while engaging with relevant process owners and stakeholders.

• Experience in leading small teams

• Training/Certifications: ITIL Foundation Certification

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.