Would you like to join the leading international intergovernmental organization?

Under the direction of ITCS management, the Senior Technician will perform end-user support by providing timely and accurate IT Service Desk services. The role encompasses incident management, problem escalation, remote assistance, and user guidance on NATO Unclassified (NU), NATO Restricted (NR), and NATO Secret (NS) networks.

Responsibilities:

• Perform end-user support by providing timely and accurate IT Service Desk services such as incident management . problem escalation, remote assistance training and end-user guidance on NU. NR and NS network

• Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant second- , line support in case of performance degradation or downtime

• Advise ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality

• Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period

• Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications

• Perform On-Call level 1 service support either remotely or on site.

• Performs other duties as may be required.

Essential Qualifications & Experience:

• At least 1 year of recent experience, related to IT Service Desk functions

• Detailed knowledge and working experience of Microsoft Windows Operating Systems (Windows?) .

• Detailed knowledge and working experience of the Microsoft Office 2010 Enterprise Edition (including Office Communicator 2007/Lync2010)

• Knowledge and working experience of Microsoft Windows Office SharePoint Server 2007/2010 from an end-user perspective

• Good knowledge of network technologies including VPN, WiFi networks and mobile data communications (Bluetooth and GPRS/UMTS)

• Service minded attitude with a strong interest in working directly with users

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.