Would you like to join the leading international intergovernmental organization?

We are seeking a contractor to provide support services for the Legal Advisors Worktop Functional Area System (LAWFAS). SHAPE is the strategic headquarters for Allied Command Operations (ACO). LAWFAS is a critical web-based platform (Microsoft SharePoint) that serves as a central repository for legal knowledge, facilitates collaboration, and connects legal professionals across the NATO community to enhance interoperability and operational readiness.

Responsibilities:

The Contractor shall provide the following services / deliverables, with priorities set by the COTR :

Resource A - LAWFAS paralegal & administrative support services:

• Consolidate, upload, review, and publish documents to LAWFAS. Complete metadata and curate information in line with records management policies.

• Provide document search, legal research support, and help desk assistance to LAWFAS users.

• Develop templates, business rules, workflows, and reference data. Create and maintain training materials and knowledge resources for new users.

• Capture user requirements, produce use cases for functional enhancements, and prepare test scenarios for new developments.

• Develop collaboration workflows and workspaces for NATO entities. Archive key documents (letters, agreements) and manage data standards.

Resource B - LAWFAS technical & administrator services:

• Administer the LAWFAS platform (create accounts, reset passwords) and manage the technical publishing workflow.

• Update and explore solutions for securing and assuring the integrity of data within LAWFAS.

• Analyze and continually improve the usability of the platform. Develop technical solutions in collaboration with NCIA staff.

• Manage the archiving process in accordance with the NATO Information Management Policy (NIMP).

• Provide Subject Matter Expert (SME) technical support, help desk assistance, and user training.

• Support LAWFAS-related meetings and conferences. Coordinate with other departments (e.g., Reprographics) as required.

Essential Qualifications & Experience:

• Minimum of 1 year of experience in the last 3 years supporting a document repository or collaborative tool (e.g., SharePoint).

• Proven experience in investigating and resolving technical problems, documenting solutions, and implementing process improvements.

• Demonstrated ability to work independently with minimal supervision.

• A strong understanding of records management, knowledge management, and information lifecycle principles.

• Fluency in English (oral and written) at a minimum of STANAG 6001 Level 3 / B2.

Desirable Personal Attributes

• The ability to work effectively in a multi-national, multi-cultural environment.

• Excellent communication and interpersonal skills.

• The ability to liaise effectively with senior military and civilian management.

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.