Would you like to join the leading international intergovernmental organization?

We are looking for a Senior Technician to join the 24/7 shift team responsible for real-time monitoring and event detection across NATO's communications and information systems.

Responsibilities:

• Continuously monitor systems and networks for events, anomalies, and performance issues using enterprise monitoring tools

• Identify and classify events based on severity, impact, and urgency

• Respond to events in real-time, following established procedures and playbooks

• Coordinate incident response activities, ensuring the right teams are engaged at the right time

• Escalate incidents to Level 2/3 support teams when required, following defined escalation paths

• Provide initial troubleshooting and support using command-line interfaces and engineering tools

• Log all events, incidents, and actions taken in the appropriate systems

• Provide clear and comprehensive handover reports to incoming shifts

Essential Qualifications & Experience:

• Understanding of ITIL disciplines, particularly Incident Management and Problem Management

• Understanding of event monitoring principles and practices

• Expertise in communications and information systems engineering

• Working knowledge of enterprise monitoring tools such as: Zabbix, Spectrum, Truesight, NGenius, Performance Centre

• Ability to use command-line interfaces for troubleshooting and investigation

• Experience providing Level 1 (or higher) technical support in an enterprise environment

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.