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The Infrastructure Engineer (IaaS) is responsible for the support, development, and management of virtualization, storage, backup, and data center infrastructure. This role ensures the effective delivery and lifecycle management of IaaS services, supporting both operational and project activities. The incumbent will collaborate with senior technical staff, contribute to process development, and ensure compliance with service level agreements (SLAs).

Responsibilities:

The incumbent as 'IaaS Engineer' required to support, contribute, develop and manage Virtualization, Storage, Backup and Data Center Infrastructure and all other related systems in the area of responsibility of IaaS (Infrastructure as a Service) for service and project management on aspects related to the entire lifecycle, service delivery,.

The incumbent will perform duties such as following:

• Provides daily operation and maintenance of NISC IaaS Services.

• Support the Senior Technicians, Engineers and NISC IaaS SDMs in all activities in the areas of design, engineering, implementation, operation and integration of Infrastructure Hosting Services

• Administers and maintains virtual infrastructure

• Performs system administration for assigned systems.

• Supports the installation, management, and operation of common user services over the NATO networks.

• Monitor and perform daily physical check of datacenter HW and other equipment

• Replace failing parts in a timely manner

• Be aware of the implementation of physical security for IaaS data centers

• Follow change management process and update network topology diagram and CMDB after installing new or decommissioning old components at data center

• Perform troubleshoot on data center, identify issues and assist in timely resolution of same Maintain proper record of work operations, events

• Provides advises and support the IaaS SAO and SDMs on aspects related to the entire lifecycle of capabilities, services, projects;

• Contribute in maintaining close and coordinated operating ties with IaaS management to ensure a harmonized effort and synchronized effect for all activities;

• S/he will carefully monitor the compliance with SLAs;

• Support the development of processes, procedures (SOP) and Standard Operation Instructions (SOIs) for IaaS services;

• Identification operational problems and contribution to their resolution;

• Perform ad hoc tasks related to NISC SL's responsibilities;

• Performs other duties as may be required.

• Might need to work on scheduled maintenances, service-affecting activities and contingency work outside of regular business hours or being on-call after working hours on weekends

• Travel may be required to other operational centres– Mons, BE; Brussels, BE: Lago Patria, IT

Essential Qualifications & Experience:

• A Master of Science (MSc) degree at a nationally recognized/certified University in a related subject and 5 years post-related experience;

• Or a Bachelor of Science (BSc) degree at a nationally recognized/certified University in a related subject and 7 years post related experience;

• Sound practical experience in the DataCenter concept, technologies, operations and standards including servers, storage devices, virtualization, and backup&restore of virtualized environment

• Hands-on experience with data center management focusing on virtualization using VMWare VSphere 7 and above, blade & rack mount servers

• Knowledge of VCF software

• Sound practical experience in SAN/NAS network fundamentals (TCP-IP, FC, FCoE, iSCSI, WWN, WWNP, LIFS) with SAN, Unified and NAS storages

• Sound knowledge of data center environments, servers, storages and other equipment and virtualization including data center cabling and infrastructure

• Experience in installing, monitoring, and maintaining data center equipment;

• Exceptional ability to work as part of a team, provide IT support, and resolve errors- Ability to keep up with advancements in data center infrastructure and technologies;

• Proficiency in documenting current design & configuration and to develop/maintain Standard Operation Procedures/Instructions and training guidance

• Good verbal and written communication skills

• Willingness to respond to server, storage and networking errors even after working hours

• Sound practical experience in Active Directory, Windows Server and Linux RedHat Plus)

• Experience in IT Asset and Configuration management

• Knowledge of automation techniques (e.g. VMware Aria, Ansible)

• Sound practical knowledge and experience of ITIL processes.

• Sound practical knowledge on IT security

Desirable Experience and Education:

• Training and industry certification on virtualization e.g. VCP

• CompTIA ServerPlus, CompTIA Network, or CCNA certification would be advantageous;

• DataCenter certification;

• Experience from working in a service provisioning organization;

• Knowledge of NATO responsibilities and organization;

Training and industry certification on virtualization e.g. VCP

• CompTIA ServerPlus, CompTIA Network, or CCNA certification would be advantageous;

• DataCenter certification;

• Experience from working in a service provisioning organization;

• Knowledge of NATO responsibilities and organization;

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.