Would you like to join the leading international intergovernmental organization?

The Senior Technician (Innovation and Continuous Improvement) is a proactive enabler of operational evolution within the ESOC Planning & Innovation Section. This role is not about maintaining the status quo — it is about challenging it, improving it, and future-proofing it.

Working under the direction of the Section Head, you will bridge the gap between strategic vision and operational reality. You will help business units translate inventive ideas into business cases, budget estimates, and process flows. You will support the introduction of automation and agile work practices, monitor progress in processes and technology, and help teams integrate new methods smoothly.

Responsibilities:

• Provide support to explore sourcing opportunities, fostering a culture to forward-thinking approaches.

• Assist in implementing agile work practices, collaborating with internal and external stakeholders.

• Ensure alignment with established governance and strategies regarding innovation and sourcing within ESOC.

• Contribute with inventive strategies to business units; assist in developing business cases, budget estimations, and process flows, linking strategic execution with innovative ideas.

• Provide support in driving service enhancements by utilizing key performance indicators and critical success factors in service delivery.

• Participate in monitoring progress in processes and technology, aiding teams in integrating new methods smoothly.

• Support the introduction of enhancements through the operational application of automation and innovative approaches.

• Assist in maintaining the CI Register and contribute to board meetings tracking the progression of identified improvements.

• Contribute to maintaining documentation of risks, threats, vulnerabilities, and mitigation actions.

• Support risk management activities within specific functions, technical areas, or projects.

• Assist in identifying, assessing, and coordinating mitigation strategies for risks, involving specialists and domain experts as necessary.

• Participate in requirement gathering, scoping, and planning phases of projects, collaborating with stakeholders to define project development models.

• Aid in preparing and maintaining acceptance criteria for projects transitioning to Service Operations.

• Support monitoring project transition and coordinate corrective actions when necessary to ensure appropriate stakeholder engagement

Essential Qualifications & Experience:

• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.

• Practical experience in the implementation of ITIL Service Operations processes, preferably in an Operations Centre environment.

• Experience working in a large corporate environment with matrixed structures.

• Familiarity with analyzing and reviewing business processes, project management, and preparing business documentation.

• Exposure to assessing feasibility of business process changes and recommending new approaches, with the ability to manage execution of business process improvements.

• Good knowledge and experience of Telecommunications/Network/Information Technology solutions and products.

Desirable Experience and Education:

• PRINCE2 Foundation or Agile PM or equivalent

• ITIL V3 or 4 Foundation or equivalent

• ITIL CSI or Six Sigma Green belt or equivalent

• Business Analysis Management or equivalent

• Prior experience of working in an international environment comprising both military and civilian elements;

• Knowledge of NATO responsibilities and organization, including ACO and ACT.

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.