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The Service Engineer is responsible for delivering systems engineering, data engineering, software development, and systems integration services to support medium to large-scale ICT initiatives. This role requires a blend of technical expertise, project management, and stakeholder collaboration to ensure the successful design, development, integration, and maintenance of complex systems in line with organizational objectives.

Responsibilities:

Systems Engineering

• Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity.

• Contributes to selecting the requirements approach.

• Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements.

• Establishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source.

Data engineering

• Designs and implements data pipelines and data stores to acquire and prepare data.

• Applies data engineering standards and tools to create and maintain data pipelines and extract, transform and load data.

• Carries out routine data quality checks and remediation.

Programming/software development

• Designs, codes, verifies, tests, documents, amends and refactors moderately complex programs/scripts.

• Applies agreed standards and tools to achieve a well-engineered result.

• Monitors and reports on progress.

• Identifies issues related to software development activities.

• Proposes practical solutions to resolve issues.

• Collaborates in reviews of work with others as appropriate.

Systems development management

• Plans and drives systems development projects which support the organisation's objectives and plans.

• Selects, adopts and adapts appropriate systems development methods, tools and techniques.

• Ensures that stakeholders are aware of required resources and that they are made available.

• Facilitates availability and optimum utilisation of resources.

• Monitors and reports on the progress of development projects.

• Ensures projects are carried out in accordance with agreed architectures, standards, methods and tools and addresses security and privacy requirements.

• Develops road maps to communicate future development activity.

Systems integration and build

• Provides technical expertise to enable the configuration of system components and equipment for systems testing.

• Collaborates with technical teams to develop and agree system integration plans and report on progress.

• Defines complex/new integration builds.

• Ensures that integration test environments are correctly configured.

• Designs, performs and reports results of tests of the integration build.

• Identifies and documents system integration components for recording in the configuration management system.

• Recommends and implements improvements to processes and tools.

• Enterprise-wide integration

Essential Qualifications & Experience:

Education:

A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.

Experience:

• 3 years of experience with drafting ICT design and/or software development and planning of system and software delivery for large C4ISR projects, including:

• Proven ability to apply analytical and systems thinking to complex problems.

• Proven ability to moderate technical design related discussions with multi-disciplinary teams.

• Proven ability to effectively communicate orally and in writing, with good briefing skills.

• 3 years of experience in identifying and assessing new and emerging technologies and their adoption into larger systems.

• 3 years of experience managing relationships with technical stakeholders (internal and external).

• 3 years of experience in Data Engineering, defining and implementing data structures and pipelines in support of systems engineering activities.

Desirable Training/Certifications:

• Training/certification requirements for the role will typically include The Open Group Architecture Framework (TOGAF), ITIL, and COBIT, but this will depend on the responsibility and domain / segment

• Training/certification will be provided when hired, and not essential for qualifying for the post.

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.