Would you like to join the leading international intergovernmental organization?

The Support Officer (Land & Air) is responsible for providing strategic, specialized, and administrative support to facilitate effective planning, stakeholder engagement, and operational management within the organization. The role involves leading initiatives, managing sensitive information, supporting project and resource coordination, and ensuring smooth communication across departments and stakeholders.

Responsibilities:

• Contributes to the development of policies, processes, standards and guidelines for strategy development and planning.

• Develops and communicates plans to drive forward the strategy and related change planning.

• Provides support and guidance to help stakeholders adhere to the approach.

• Collates information and creates reports and insights to support strategy management processes.

• Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.

• Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs.

• Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information.

• Implements stakeholder engagement/communications plan.

• Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management.

• Helps develop and enhance customer and stakeholder relationships.

• Leads and coordinates strategic initiatives working across departmental or functional boundaries.

• Designs the timetable of executive-level meetings and forums. Sets agenda, format and desired outcomes for meetings.

• Provides direction and receives progress updates from members of an executive team.

• Meets collectively or individually with members of a leadership management team to follow up on action points, issues and risks. Reports on progress and resolves issues.

• Manages highly sensitive and confidential issues and information.

• Consults on a full spectrum of enterprise office administration activities.

• Designs office administration functions and workflow.

• Monitors industry and marketplace trends and directions for office administration.

• Monitors effectiveness of support staff; recommends improvements.

• Establish and maintain communication channels with stakeholders.

Essential Qualifications & Experience:

• A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 2-years post-related experience. Or, exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 6-years extensive and progressive expertise in duties related to the function of the post.

• Minimum two years of relevant experience, preferably in the delivery and implementation of management support mechanisms or other professional-level activities.

• Proven ability to multi-task, manage time, deliver on responsibilities and work effectively under pressure while producing high-quality products, at times, under short deadlines.

• Experience in presenting complicated issues in a clear, concise and persuasive manner.

• Excellent writing and verbal skills, with proven experience in drafting and editing policies and/or reports/briefs.

• Desirable:
  • Experience in business process design and implementation.
  • Proven experience in resource planning and personnel management;
  • Proven experience in budgetary planning and management;
  • Demonstrated proficiency with the complete Microsoft Office suite
  • Proven experience in organization, coordination and communication;
  • Training/Certifications: Management of Risk; PRINCE 2 Foundation

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.