Would you like to join the leading international intergovernmental organization?

We are seeking an accomplished Project and Service Management Staff Officer to support a dynamic, high-visibility NATO initiative. This interim role offers the opportunity to shape project delivery and service integration within a cutting-edge operational environment. You will act as a key advisor, facilitator, and change agent—ensuring projects are delivered on time, within budget, and to the highest standards of quality and compliance.

Responsibilities:

Project Management:

• Plan, implement, and manage assigned projects in accordance with NATO regulations and NCIA policies.
• Ensure projects are delivered within defined Time, Cost, and Quality tolerances.
• Facilitate the integration of new or modernized capabilities within the ESOC.
• Participate in project management activities and provide technical support as needed.

Service Management:

• Provide Subject Matter Expertise (SME) to support ESOC Service Management and its integration with NCIA systems.
• Create, coordinate, and publish documentation, ensuring alignment with existing frameworks.
• Support ESOC’s ISO/IEC 20000 certification efforts across all stages.
• Assist in day-to-day service management tasks and initiatives.

Essential Qualifications & Experience:

• A Bachelor's degree at a nationally recognised / certified University in a related discipline.
• Proven experience of at least 8 years in Project Management;
• Proven experience of at least 5 years in Service Management practices with particular emphasis to Service Transition, Service Operation and Continual Service Improvement;
• A recognised and still valid Project Management certification, such as PRINCE 2 or similar;
• A recognised and still valid Service Management certification, such as ITIL or ISO/IEC 20000;
• Demonstrable knowledge of and experience using Service Now;
• Knowledge of configuration management concepts, system life cycle management and quality management;
• Knowledge and experience in Project Management tools;
• Experience in successfully leading multi-functional teams as a self-motivated decision maker, anticipating risks, taking initiative and acting as a Change Champion;
• Experience in developing and managing KPI's and metrics;
• Experience in business planning, preparation and production of budget submissions;
• Due to the sensitivity of the work, he/she must possess an unequivocal level of trust and discretion;
• Demonstrated capacity to exercise strong judgement in advising unit leadership, setting priorities, and executing requirements;
• Advanced skills with Microsoft Excel;
• Knowledge of and experience in using financial tools (such as Oracle, SAP, etc...);
• Prior experience of working in an international environment comprising both military and civilian elements;
• Proven ability to communicate effectively orally, using tact and diplomacy, and in writing with good briefing skills.
• Knowledge of NATO responsibilities and organization, including ACO and ACT

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.