Would you like to join the leading international intergovernmental organization?

We are seeking an experienced and strategic Business Change and Communication Manager to lead the people-focused aspects of a critical outsourcing transition. This pivotal role is responsible for ensuring the success of the transformation by developing and executing comprehensive change management and communication strategies. You will be the key architect of stakeholder engagement, designing clear messaging and managing communications across all levels to build trust, drive adoption, and mitigate risks.

Responsibilities:

• Change Strategy & Planning
  • Develop and execute change management strategies for outsourcing transitions.
  • Conduct impact assessments and stakeholder analyses to identify risks and readiness gaps.
  • Align change plans with business goals, CPO policies, and legal requirements.
• Communication Leadership
  • Design and deliver clear, consistent, and timely communication plans tailored to diverse audiences.
  • Craft messaging for leadership updates, employee briefings, FAQs, and external partner communications.
  • Manage communication channels (email, intranet, town halls, etc.) to ensure transparency and trust.
• Stakeholder Engagement
  • Partner with CPO, Legal, IT, and Operations to coordinate change activities.
  • Facilitate workshops, feedback sessions, and training to support adoption and morale.
  • Act as a trusted advisor to senior leaders on communication tone, timing, and strategy.
• Monitoring & Reporting
  • Track change adoption metrics and communication effectiveness.
  • Adjust strategies based on feedback, pulse surveys, and business outcomes.
  • Provide regular updates to leadership on progress, risks, and mitigation plans

Essential Qualifications & Experience:

• Bachelor's or Master's degree in Communications, Business, HR, or related field.
• 5+ years in change management and business communication, transformation, preferably in outsourcing or shared services environments.
• Strong understanding of change management methodologies (e.g., ADKAR, Prosci, Kotter's 8-Step Change Model).
• Excellent communication, leadership, and interpersonal skills.
• Experience and ability to influence and engage stakeholders at all levels of the organization

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.