Would you like to join the leading international intergovernmental organization?

The NATO Communications and Information Agency (NCIA) is seeking a highly skilled and cleared Zabbix Systems Monitoring Engineer to join the Service Management and Control (SMC) team within the Coherence Branch in Brussels. This is a critical, hands-on technical role responsible for the maintenance, enhancement, and expansion of the Agency's enterprise-wide Zabbix monitoring solution across multiple classified networks.

Operating within an Agile (sprint-based) framework, you will ensure the reliability, performance, and security visibility of NATO's IT infrastructure in Brussels. You will work within a dynamic team environment, directly contributing to the NATO HQ Accreditation project by designing monitoring architectures, automating event response, and providing expert-level support for a large-scale, multi-domain Zabbix deployment.

Responsibilities:

• System Maintenance & Operations: Maintain, patch, and continuously improve the existing Zabbix monitoring implementation across already monitored networks and devices.
• Design & Deployment: Design and deploy Zabbix components (proxies, agents, templates) to extend monitoring coverage to new networks, servers, network devices, and applications.
• Architecture & Collaboration: Prepare and propose Zabbix system architecture updates, communicating effectively with System Architecture and Security teams for review and acceptance.
• Configuration & Automation: Develop and update Zabbix configurations, code (e.g., scripts, templates), and automations to collect infrastructure events, trigger automated ticket generation, and prevent outages.
• Data Visualization & Reporting: Create and maintain comprehensive dashboards, maps, and reports to visualize system health, performance metrics, and capacity statistics for stakeholders.
• Incident Investigation: Proactively investigate and resolve monitoring-related issues using a systematic approach.
• Documentation: Produce and maintain high-quality documentation, including design documents, Standard Operating Procedures (SOPs), and sprint reports.
• Agile Participation: Actively participate in the Agile workflow, including sprint planning, daily stand-ups, review meetings, and retrospectives as directed by the SMC Manager.

Essential Qualifications & Experience:

• University Degree and 3 years function related experience or Higher Secondary Education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience;
• Knowledge in cross-network monitoring architecture using Zabbix;
• Recent 3+ years of experience on design, installation and maintenance of Zabbix monitoring systems over multiple Active Directory domains;
• Expert knowledge in Zabbix toolset in large scale client-server based environment;
• In-depth knowledge in monitoring different aspects of the IT infrastructure and mainstream applications;
• General experience in all lifecycle aspects of Communication Information Systems (CIS) aimed at achieving effective system development and deployment.
• Desirable:
  • Previous work experience in international organizations, such as NATO, or specialized Defence Industry;
  • Zabbix Professional certifications;
  • Excellent troubleshooting skills.

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.