Would you like to join a leading Digital Solution Company and contribute to innovative solutions that are built on a daily basis?

Hybrid work: 1–2 days/week onsite
Languages: Fluent German & English Required

Summary

The Lead Business Analyst is responsible for gathering, analyzing, and documenting business requirements for Pega CDH initiatives. This role ensures clarity, feasibility, and traceability across the lifecycle, bridging business stakeholders and technical teams.

Key Responsibilities

Requirements Gathering & Analysis

• Conduct workshops to capture business goals, customer journeys, and personalization needs
• Document functional requirements: eligibility, suitability, engagement policies, arbitration, treatments
• Translate business needs into clear user stories and acceptance criteria

Solution Design Support

• Collaborate with architects on action structures, strategies, and data requirements
• Create functional specifications, process flows, wireframes, and interface definitions
• Validate solutions with business and technical teams

UAT & Release Support

• Prepare UAT plans, scenarios, and test data
• Support business testers during UAT
• Manage issue triage and requirement refinement

Documentation & Client Support

• Maintain requirements traceability and reference documentation
• Provide functional support for production issues and enhancements

Required Skills & Experience

• 5–8 years of business analysis experience (CRM/MarTech preferred)
• Strong experience in functional documentation & process flows
• Solid understanding of SDLC, Agile, and user-centered design
• Excellent communication and facilitation capabilities

Preferred

• Experience with Pega CDH or similar decisioning/marketing platforms
• SQL knowledge

Personal Attributes

Detail-oriented, analytical, organized, collaborative, and able to simplify complex concepts.