# Intelligence Systems Support Chief Technician for NATO with security clearance

**Company:** WLG
**Department:** Infrastructure & Platform Support
**Location:** Mons

**Where:** On-site in Mons, Belgium (SHAPE).

Would you like to join the leading international intergovernmental organisation?

We are supporting NATO in sourcing experienced professionals for mission-critical roles across the Alliance. This is a contract (B2B) engagement delivered on-site, working alongside NATO teams.

**Key Responsibilities:**

- Work within an integrated NIC + contractor team in a G14-equivalent Chief Technician role
- Provide Level-2 and Service-Management support for Incidents, Service Requests, Change Requests and Tasks, traceable through NCIA ITSM and Azure DevOps
- Respond, document, categorise and resolve assigned tickets in line with internal processes
- Install, maintain, monitor and support the JSSC services (NAMIS, CoreGIS, REACT, Intel-FS, ANB, Release Server, HMART, CSD IPL/IWS, ICMT, AOSS, NABI and more)
- Participate in daily reporting and planning (daily meetings), workshops, events and conferences as directed by the Service Delivery Manager(s)
- Take part in on-call support as required

**Required Skills and Qualifications:**

- Solid Level-2 technical support and IT service-management experience
- Familiarity with ITSM / ticketing workflows (NCIA ITSM, Azure DevOps or equivalent)
- Exposure to JISR / intelligence-support systems is a strong advantage
- Flexible, reliable and comfortable with on-call and on-site working

If you've read the description and feel the role is a great match, we'd love to hear from you — apply to be directed to a brief questionnaire. It only takes a few minutes, and we'll be in touch promptly if your experience aligns with our needs.

[Apply for this position](https://career.wlgroup.eu/jobs/8110731-intelligence-systems-support-chief-technician-for-nato-with-security-clearance/applications/new)