Support engineer
Would you like to work on challenging visualization problems, reverse engineering of Microsoft’s code, and reinventing the user interface?
Our client's company was established in 2002 and now has over 50 employees from over 20 countries. Their product is the leading data visualization software for business presentations. Our client's challenge is to offer the most intuitive user interface for generating complex data-driven charts and slides, while at the same time ensuring consistency, accuracy and seamless integration with Microsoft Office. They save time for their customers by automating many tasks for them, like chart labeling or slide layout. More than 1,000,000 users worldwide (such as American Express, Coca-Cola, Deloitte Consulting, Ernst & Young, Google, Hewlett-Packard, Nokia, Porsche Consulting, etc.) rely on their software for the daily business. Our client is the only German company funding a C++ ISO committee delegation, so there is a good chance that components they invent will find their way into the standard.
About this job:
When you receive a ticket, the customer should get timely and reliable feedback, usually within a few hours, either with the solution or a suggestion for further troubleshooting. When a phone call or a remote support session is needed, you will quickly realize that the customers are busy people, and that you must use your time well. Ask the right questions, be perceptive of the little things, and use the right tools to find the unusual configuration, the virus, the third party tool, the particular file or action that is causing trouble.
Besides working on tickets, you will evaluate new tools that may help you in your work, or even write them yourself or work with one of the developers. Our client has their own automatic error reporting framework and ship a diagnostic tool, both of which are constantly being improved – soon, perhaps, by you.
Job requirements:
- Language: fluent English or German. We only require one of these languages
- Working experience: any, attentive and detail-oriented, Windows architecture is a plus
• Education: EU citizens/residence holders – any; others have to have a University degree (starting from Bachelor) so we can sponsor the work permit
We consider different profiles for our support engineer position, independent of the former specialization and years of experience. For our client, it is more important to evaluate problem-solving, analytical thinking, attention to details and dealing with ambiguity abilities first, rather than the resume.
Benefits:
- A wide array of extremely challenging tasks
- An international team of brilliant minds
- A working environment that makes this team stay and grow
- Enough time to make sure that every detail of your solution is perfect
- A flat organization and plenty of room for your ideas
- No scheduled meetings
- Family-friendly working hours, no deadlines, no overtime
- Support for relocation
- Department
- IT Support
- Locations
- Berlin
Support engineer
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